Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with all tags attached and in its original packaging. You'll also need your order number or proof of purchase.

How to start a return
Email us at info@botica.studio with your order number and the reason for your return. If your return is accepted, we'll reply with the return address and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Return postage is paid by the customer unless the item is faulty or incorrect. We recommend using a tracked postage service, as we can't accept responsibility for parcels lost on their way back to us.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is faulty, damaged or incorrect, so we can evaluate the issue and make it right. We'll cover the return postage for these items.

Exchanges
We do not offer exchanges. The fastest way to get what you want is to return the item you have for a refund and place a new order. Stock isn't held for exchanges, so we recommend ordering your new item as soon as possible.

Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, your refund will be processed to your original payment method within 5 business days. Please note that your bank or card provider may take extra time to post the refund.

If more than 10 business days have passed since your return was approved and you haven't received your refund, please contact us at info@botica.studio.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.