Shipping policy

WHERE WE SHIP
We ship to Australia, New Zealand, Canada, the United Kingdom and the United States.

PROCESSING TIME
In-stock orders are dispatched within 3 business days of payment. Orders placed on weekends or public holidays are processed the next business day. Pre-orders are dispatched on the estimated date shown on the product page (see Pre-Orders below).

SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address and are shown before you pay. Free shipping applies to orders over $120.

DELIVERY TIMES
Typical delivery times after dispatch are:
Australia: 5-7 business days
New Zealand: 7-10 business days
Canada, the United Kingdom and the United States: 10-14 business days

These are estimates, not guarantees, and can be affected by carriers, weather and customs.

TRACKING
You will receive an email with tracking details once your order ships. Please allow 24 hours for tracking to update.

CUSTOMS, DUTIES AND TAXES (INTERNATIONAL ORDERS)
International orders may be subject to import duties, taxes or fees charged by your country's customs authority or carrier. These are not included in your order total, are not collected at checkout, and are the customer's responsibility. If you refuse or fail to collect a parcel because of these charges, it will be returned to us and the return shipping cost will be deducted from your refund.

INCORRECT ADDRESSES
Please check your address before ordering. We can update it only if your order has not shipped, so contact us at info@botica.studio as soon as possible. We are not responsible for orders sent to an incorrect address provided at checkout.

LOST, DELAYED OR DAMAGED PARCELS
If your order has not arrived within the estimated delivery time, or arrives damaged, email info@botica.studio with your order number and we will investigate with the carrier. Faulty or incorrect items are covered by our Returns and Refunds policy and your rights under the Australian Consumer Law, which this policy does not limit.

PRE-ORDERS
Some new drops are available to pre-order before stock arrives. Pre-order products are clearly marked on the product page.

The full price is charged at checkout. We do not offer deposits or pay-later options for pre-orders.

The estimated dispatch date and shipping details for each pre-order product are shown on that product's page. Dispatch dates are our best estimate and may change due to production or supplier timing.

If your order contains both in-stock and pre-order products, we will ship your whole order together once the pre-order product is ready. If you would prefer to receive your in-stock products sooner, please place them as a separate order.

If we expect to miss the estimated dispatch date, we will email you with an updated date.

PRE-ORDER CANCELLATIONS
You can cancel a pre-order for a full refund at any time before it ships. If we go past the estimated dispatch date, you can also cancel for a full refund. To cancel, email info@botica.studio with your order number.

Once your order has shipped it can no longer be cancelled, and our Returns and Refunds policy applies from delivery, including the 14 day window.